International Shipping: We do not currently offer International Shipping due to complications with Brexit & Covid. We will hope to be able to offer this service in the future.
Orders to Mainland UK - (Excluding Scottish Highlands and Islands, Northern Ireland, Isle of Mann, Isle of Wight, Isles of Scilly and Channel Islands):
Customers are entitled to FREE delivery on all orders over £30.00. This will be a Royal Mail 48 tracked service, 3-5 days.
This service can be upgraded to Royal Mail Tracked 24 Service (1-2 days), delivery for £2.00.
This service can be upgraded to Parcelforce next day delivery for £5.00.
Orders £29.99 and under can choose from the following options:
All orders are processed at 12.00 pm Monday – Friday. All orders placed by this time will be dispatched that day.
All orders over 10kg will be sent by Parcelforce. All orders over 30kg will be sent in more than one parcel.
Orders to non-mainland UK (Including Scottish Highlands, Scottish Islands – Postcode IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE AB31, AB33-38, AB45, AB52-56, FK17-21):
Customers are entitled to FREE delivery on orders over £30.00. This will be a Royal Mail 48 tracked service.
This service can be upgraded to Royal Mail Tracked 24 Service (1-2 days), delivery for £2.00
This service can be upgraded to Parcelforce next day delivery for £8.00.
Orders to non-mainland UK (Including Northern Ireland, Isle of Mann, Isles of Scilly – Postcodes BT, IM, TR21-25):
This service can be upgraded to Parcelforce next day delivery for £11.00.
Orders £29.99 and under can chose from the following options:
Orders to non-mainland UK (Including Channel Islands and Isle of Wight):
Customers are entitled to FREE delivery on orders over £30.00. This will be automatically set as Royal Mail Tracked 48.
This service can be upgraded to Parcelforce next day delivery for £10.00.
Orders £29.99 and under are sent by Royal Mail:
Tracking: We currently send parcels via either Royal Mail or Parcel Force. Both offer a tracking service including redelivery and collection options for missed deliveries.
Tracking numbers:
Royal Mail: Ends in GB (ie QS000000000GB)
Parcel Force Tracking: Contain Letters and Numbers (ie JD000000000GB)
Royal Mail Tracking: https://www.royalmail.com/track-your-item Parcel Force Tracking: https://www.parcelforce.com/TRACK-TRACE
Late Deliveries: Our standard delivery services are not guaranteed services and will only be refunded if the time delay is unreasonable. If late delivery means the goods are no longer required, then a refund will be issued for the full order provided the order is not accepted on delivery.
Delivery Notifications: Selected orders for delivery to a nominated address are available with delivery notifications using either Royal Mail or Parcelforce. Each service is subject to the terms and conditions of the service in effect at the time the order is placed. For order tracking purposes, your details shall be shared with Royal Mail or Parcelforce (as appropriate) in line with Data Protection Guidelines.
Royal Mail Delivery: If you are not available to receive the goods when they are delivered by Royal Mail, they may be returned to the local Royal Mail sorting office or they may be left with a neighbour, or safe place, unless you have chosen to opt-out from the Royal Mail’s Delivery to Neighbour scheme. Any queries on how to instruct Royal Mail regarding your order, please use your tracking number with the link above.
Parcelforce Delivery: If the goods are going to be delivered by Parcelforce you will receive a notification from Parcelforce by email or text. If you are not available to receive the goods when a delivery attempt is made, they may be returned to the depot or they may be left with a neighbour. Parcelforce will leave you a card to arrange redelivery or collection if necessary.
Missing Goods: Where the goods have not been received at the nominated delivery address following a period of 7 days since dispatch. You must contact Royal Mail/Parcelforce to ensure that the goods are not waiting at a sorting office for collection. If they cannot locate the goods, you must promptly contact us to advise us of non-delivery and in any event, you must contact us no later than 30 days from the date the order was dispatched. We shall not be obliged to investigate any claims or process any refunds for non-delivery of goods reported to us after this timeframe.
Delayed Deliveries: Where the supply of goods is delayed or prevented for reasons beyond our control, we will be under no liability to you for such delay.
Order Cancellation: You may cancel your order up to 12 Midday on the day of dispatch by emailing info@naturalhealth4life.co.uk. Given this sufficient time we will withdraw the dispatch and issue a full refund. In the event that you cancel your order too late for us to prevent dispatch, or after the goods have already been dispatched, you can refuse to take delivery so that the ordered goods are returned to us, Once received back either not opened or at least in re-sellable condition, we will refund the price paid to the original method of payment, excluding delivery charges.
Your Rights To Cancel: You are entitled to cancel your contract of an order, or part, (under the Consumer Rights Directive 2011/83/EC) if you wish, provided that you inform us of your intention to cancel no longer than 14 days after the day on which you receive the goods. If you decide to cancel your order, or part, you should contact us via email at info@naturalhealth4life.co.uk to clearly advise us of your intention to cancel including details of the order, or part, you wish to cancel. Please include your name and address. The goods should be returned to us and at your cost within 14 days from notice to cancel. If, after contacting us to advise us of your intention to cancel an order, or part, you do not return the goods to us within 14 days from the date you informed us you wish to cancel the order, or part, you will be deemed to have accepted the goods. You must take reasonable care of the goods whilst they are in your possession and such goods must be unused and returned in the original packaging and in the same condition as they were when received by you. Any tamper proof seals must be complete and intact.
Returns to: Nutters Wholefoods Limited T/A Natural Health 4 Life, Level 4, Hamlyn House, Mardle Way, Buckfastleigh, Devon. TQ11 0NR.
Faulty & Damaged Goods: If you receive goods from us that are damaged upon delivery or have a manufacturer’s fault, please notify us by email at info@naturalhealth4life.co.uk including details of the order, the damage or fault, with pictures where possible, and your name and address. Do not return the goods unless you have been instructed by us to do so. If we instruct you to return the goods. Once the goods are returned to us, an appropriate refund will be processed by the method used to pay for the original transaction. If you choose to return all the items in your order, this includes refunding the cost of delivery.
